Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you, including browsing this site. We use Google Analytics Demographics and Interest reporting to better understand online behavior and the effectiveness of our website. You can optionally disable cookie tracking on your web browser however you may be unable to access certain parts or features of this website. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time.
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon in the address bar of your web browser, or looking for “https” at the beginning of the address of the web page. We encrypt every page on this site – not just the checkout page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
SHOPPING ON OUR SITE
Placing Online Orders
Find your favorite items. Add them to your cart. Checkout. During checkout, you will have the opportunity to create a customer account with us. While this is optional, it adds the additional convenience of order tracking, order history and one stop reordering. Prior to submitting your order, please review it carefully.
After placing your order, you will receive an order number as well as a confirmation email from us. Be sure to add firstname.lastname@example.org to your approved senders list to ensure you receive our emails. All of our eCommerce emails will come from this address.
Sara’s Southwest llc accepts Visa, MasterCard, Discover, American Express. All orders are secured and encrypted not only on our site by a SSL certificate but also by our payment gateway processor directly. All confidential information is sent via Secure Sockets Layer (SSL) and your information is encrypted during transmission.
We are required by law to collect sales tax on orders shipped to New Mexico addresses. These orders are subject to a 7% sales tax and will be added to your order total at checkout.
Returns & Exchanges Policy
We strive to ensure you are completely satisfied with your order. If, for any reason you are dissatisfied with your order, you can return it to us subject to our Return Policy Guidelines stated below. You have the choice of either a full refund or store credit.
Full Refund: For the first 3 days following the receipt of your purchase, you may return your item for a full money back refund, excluding any shipping charges. A 10% restocking fee will be deducted from your refund. Items that qualified for free shipping that are being returned will also have our standard shipping charge of $12 deducted from the refund.
Your refund will be credited back to the original method of payment. Please note it can often take one to two billing periods for a refund to appear on your credit card statement.
To Initiate a Return: Please call us at (505) 867-9667 between 11am and 4pm Mountain Time and request a Return. Customers are responsible for return shipping fees and we recommend a shipping method that provides tracking and insurance. You may also return the item in person at our store located at 918 S. Camino del Pueblo, Bernalillo, NM 87004
Guidelines: Items must be returned in their original condition along with the original packaging.
Upon receipt of returned item, Sara”s Southwest LLC reserves the right to deny a refund or store credit if the item does not meet the Return Policy Guidelines.
You may cancel your order within 24 hours after order placement. To cancel your order, please call us at (505) 867-9667. Once 24 hours has passed, you cannot cancel your order however, upon receiving your order, you can choose to return or exchange it in accordance with our Return policy.
Free shipping is available on every order! We also offer expedited shipping through UPS Overnight and 2-Day Air. Once received, your order will ship immediately and you will receive a shipment confirmation email. Be sure to add email@example.com to your approved senders list to ensure you receive our emails. All of our eCommerce emails will come from this address.
Our domestic shipping rates for orders shipping within the United States are as follows:
All Orders = Free Shipping!
UPS Overnight Air = $65
UPS 2-Day Air = $25
If you are experiencing any technical issues with our website, please read through some of the notes below for possible solutions. If you are still experiencing a problem or want to report something to us, please send us an email at firstname.lastname@example.org.
While we make every attempt to keep our website compatible across all the major browsers, there is always a chance that something will not work or look different based on the browser you are using.